These documents are in PDF format, please make sure you have the latest version of Adobe Reader installed on your system.

Intake & Allocation Process

This document outlines each step of the Youth Support client intake and worker allocation process. This is important information for anyone making a referral to our service.

Youth Support Feedback Form

Client feedback is very important to us, and the comments made on these forms are used to improve the quality of our service. The feedback form is anonymous and confidential.

Client Consent Form

This form allows clients to consent to the sharing of information between the Youth Support Team and other parties and organisations. Personal information is kept confidential and will not be shared with other organisations unless this form has been signed, although exceptions can be made in extreme circumstances as per the Privacy Act 2000 (No.98/2000).

Grievance Process

Mornington Peninsula Youth Services has a formal process in place for recording and resolving complaints. This document outlines what happens when a complaint is made.

Program Participant Information & Consent Form

This form is to be filled out by all participants and returned to the Programs Team before the program commences.



Lifeline provides access to crisis support, suicide prevention and mental health support services. Somewhere in Australia there is a new call to Lifeline every minute. People call Lifeline’s 24 hour crisis support service 13 11 14 about many things including anxiety, depression, loneliness, abuse and trauma, physical or mental wellbeing, suicidal thoughts or attempts, stresses from work, family or society and information for friends and family.


beyondblue is an independent, not-for-profit organisation working to increase awareness of depression anxiety and related disorders throughout Australia. beyondblue works with health services, schools, workplaces, universities, media and community organisations, as well as people living with these disorders, to bring together their expertise.

Kids Helpline

Kids Helpline is Australia's only free, private and confidential, telephone and online counselling service specifically for young people aged between 5 and 25.

YSAS (Youth Support and Advocacy Service)

YSAS (Youth Support and Advocacy Service) is a statewide community service providing a continuum of services for young people aged between 12 and 21 who are experiencing problems related to alcohol and other drugs.


Looking for someone to talk to? If you're 12-25, you can get health advice, support and information from headspace. With centres all around Australia, headspace can help you with general health, mental health and counselling, education, employment, and alcohol and drug services.


Frankston Mornington Peninsula LLEN

"Education and Training -local options other than school"

‘Peninsula Pathways Guide’ – is a booklet for early school leavers of local places that offer community VCAL, CGEA, vocational training (VET), apprenticeship, traineeships, TAFE course and more. It includes information of locations, how to pay fees, what to expect. Updated each year.  Download at